Help and guidance on residential aged care in Australia
You’ll feel at home here.
Providing residential care for over 50 years
We pride ourselves on providing the best clinical care for Sydney's residents
Frequently Asked Questions
- Is Homewood government-accredited?
Yes. Homewood and Homewood Gardens are both fully accredited. Homewood is also a registered NDIS Provider.
- What are the costs of aged care in Sydney?
Use the My Aged Care calculator for an idea of the fees you may have to pay if you move into aged care. Please refer to our Fees.
- What types of care does Homewood provide?
We offer high care aged care, complex care, palliative care, dementia care and respite.
- How does respite care work?
Homewood Care offers respite subject to bed availability. Please contact us for any respite enquiries.
- How much does residential aged care cost?
You have a choice of making a Refundable Accommodation Deposit (RAD), Daily Accommodation Deposit (DAP), a mixture of both, or, you may qualify to be fully supported by the Federal Government. Please refer to our Fees.
- Do you offer 24-hour aged care nursing in Sydney?
Yes, we offer 24/7 nursing care with skilled and qualified staff who deliver respectful individualised care which upholds the resident’s dignity. We have a Registered Nurse on every shift, and a Director Of Nursing and Care Manager to provide senior nursing leadership. Physiotherapy is available 5 days a week and we have daily Leisure and Lifestyle programs.
- Can I look at a room before I commit?
Yes, we’d love to show you around to look at the rooms, meet our staff and answer your questions. You can book a tour online or contact Reception on 02 9503 1800.
- Do you accommodate couples?
Yes, Homewood is happy to accommodate couples, whether you are partners, siblings or friends.
- English is not my first language – can you help?
Yes, we have several staff who speak a second language including those commonly spoken in the Bexley local community. Interpreter services are also available.
- When can I have visitors?
Visiting hours are very flexible, we try to accommodate resident, family and visitor needs wherever possible. Visiting hours are generally from 9am to 8pm. However, these can be extended, depending on residents’ and families’ circumstances. If visiting outside normal hours, please keep noise to a minimum.
During COVID restrictions, all visitations must be pre-booked with Receptions. Visiting hours may change and restrictions may also apply. Visit our Covid-19 page for the latest information. We also encourage phone calls, Facetime, Skype, Zoom, Heart To Heart window visits and other mediums to keep in contact with your loved ones.
- Am I able to leave the home on occasions?
Yes, you can leave for outings with family or friends any day. Please advise us in advance to ensure your loved one is ready for the outing. Up to 52 overnight stays per calendar year are permitted. COVID restrictions apply to all outings at this current time.
- Can my doctor visit me?
es, you can ask your current doctor if they will see you at Homewood Care (please discuss with our Director of Nursing), or you can choose from a list of GPs who currently attend our homes.
- What activities are available?
Our Leisure & Lifestyle team, which includes a Diversional Therapist, arranges an activity program which is regularly updated. They come up with new activities to try, and some of our regular favourites include dancing, movies in the cinema, pet therapy and of course, favourites like gardening, arts and crafts, reminiscence and bingo. External entertainers provide additional fun. Our residents help recommend or co-design the programs to enjoy.
- Are meals cooked on the premises?
Yes, all meals are freshly cooked in our kitchen 7 days-a-week by qualified Chefs. Our full time Chef has been trained by the renowned Maggie Beer. Our seasonal menu is developed in consultation with a dietitian and with resident input to ensure the highest nutritional standards and taste. Homewood takes pride in meeting diverse cultural and religious dietary requirements.
- Can you meet my specific dietary needs?
Yes, our chefs are experienced at catering for special dietary requests.
- Do you recognise and respect religious needs?
Yes, Homewood provides religious services to meet specific and non-denominational spiritual and religious needs. We celebrate a wide range of religious and cultural events with our residents throughout the year.
- Can I arrange catering for special occasions?
Yes, our Head Chef and catering team are happy to cater for celebrations including birthdays and milestone events, with picnics, special luncheons and dinners.
- Is physiotherapy available?
Yes, all residents are assessed by a qualified physiotherapist and an Individual Care Plan is developed. The plan is managed by a physiotherapy aide and the care staff, and is evaluated every three months or as needed.
- Can I have a telephone in my room?
Yes, telephones can be arranged via our Administration staff. Phone call costs are added to your monthly account.
- Is there a television in my room?
Each room is set up with a TV with the ability to connect to Foxtel, which you will need to arrange at your additional cost.
- Can I bring my pet?
Homewood provides a Pet Therapy program (dogs) through PAWS. Pets are welcomed to visit residents if the visitors meet our risk assessment and there are no COVID restrictions.
Helpful Links
Our favourite links to the best relevant local information.
Charter of Aged Care Rights
All Seniors receiving any type of Australian Government-funded aged care services have protected rights which are spelt out in this Charter.
My Aged Care
The Federal Government’s website has details on what to expect if you move to a residential aged care home.
Dementia Support Australia
A free support service available 24-hrs, 365 days a year.
OPAN
The Older Person’s Advocacy Network offers a free service to help with any problems with Federal Government-funded aged care services.
Seniors Rights Service
Free and confidential phone advice and aged care advocacy to assist those in Commonwealth-funded aged care services.
Aged Care Quality and Safety Commission
The commission is the place to find out your rights and make complaints. Look under the “Consumers” heading. It is also the national regulator that accredits, assesses and monitors Federal Government-funded aged care services.
“Can't have chosen a better place for my Dad, Congratulations to all your staff for the way they look after the elderly. We really appreciate what you guys do!!!”
Nick M-
“As most would no the transition into a nursing home can be emotional for our loved ones and families, my aunt and uncle have no children so this was difficult, they have resided in homewood now 5 years there has been many changes but I can honestly say for the better the caring management team are out standing in particular Tom , he goes above and beyond and sprinkles so much happiness with an up beat positive attitude and a caring nature. Sadly my uncle passed recently after being married for 65 years my aunt now alone but Tom's continued support to my aunt is next to none . This home is just that a Home with excellent staff from the top down , great activities, clean and a friendly family environment. The staff are trustworthy and happy to assist whenever needed”
Debbie Graham -
“Lovely home, with very caring staff. Would highly recommend Homewood to anyone.”
Julia G 
“When my mother had to go into a home we weren’t able to do any tours due to COVID. With great trepidation, due to not having seen the place, we chose Homewood based on the reviews. To my relief, I have not regretted my decision once. My mother has been in Homewood for a few months now and she has nothing but positive comments about her time there. The nurses are caring and treat my mother like family. The staff are always approachable and do what they can to accomodate any request or answer any query we have. The level of communication, whether it be photos of my mother doing an activity or a call to say that she is unwell or not her usual self, is excellent. The respect, love and care all the staff show to mum gives me a sense of ease each time I leave after a visit. Everyone is exceptionally friendly and it is evident that they truly care for all of the residents and their families. I would highly recommend Homewood Care to anyone needing to put their loved one into an aged care facility.”
Loretta S-
“The team at Homewood Care are the best I've come across - they go out of their way to ensure a positive environment, they invest the extra bit of effort to get to know each resident and even learn a few words of a foreign tongue. Tom has been a pleasure to deal with and he has shown some of the best hospitality I've seen across all industries - not just aged care.”
Alexander Vulkanovski
